Mobile device fixes

Having problems playing Candy Crush Soda Saga on your phone, tablet or ipad???

The first thing to do is check the compatibility of your device. 

Older phones and tablets may no longer support large games like Candy Crush Soda Saga and Candy Crush Saga.

Below is a list of recommended devices which has been published by the developers to help you decide if it your device that is becoming unable to support the game.

The next thing to do is make sure you have downloaded the latest updates from Apple or your app store.
The following video will show you how to update your Candy Crush Soda Saga app on your mobile device.

 

If you play Candy Crush Soda Saga on a Mobile device, you need to reconnect with Facebook once a day, that will  usually fix any problems with Gold or lives!

My ticket requests are not getting through.

If you are sending out requests for tickets and your friends are not getting them, or you are not receiving tickets sent by your friends, try this advice from Candy Crush All Help group members.

When in CCSS, try logging out of FB, shut down CCSS, remove it from cache (double click the start button, find CCSS, then sweep that window up), open CCSS, then log back into FB. I do this at least 3 times a day just to make sure I answer all requests. Hope this helps.

Another good tip if you are not receiving tickets to move to the next level is to request the tickets one at a time. 
The good news is that after level 61 of Candy Crush Soda Saga you won't need tickets to continue.

My saved lives/messages keep disappearing!

Mobile app Soda Saga players are able to keep lives saved up in their message box for a certain time, but they occasionally vanish.

Sometimes when you download updates, sometimes for no apparent reason.

There is nothing to be done about this. 

If you contact the developers about this issue they will tell you that you are only supposed to have 5 lives so will make no attempt to help you.

Take advantage of the bounty while you have it, but don't cry when they go...

If I try to reinstall Candy Crush Soda Saga, will I lose my progress?

If you played Soda Saga while connected with Facebook, your progress is stored on the Facebook account and will not be lost. However, if you played offline (not connected to Facebook), the progress is saved locally, on the device, and will be lost when the application is deleted or the phone restored to factory settings.

My new Soda Saga friends aren't showing, I can't request tickets!

Log out of Facebook and close the Candy Crush Saga app completely. Double click the home button to close the app.

Then Open the app and log into FB  and your new friends should appear within a few minutes.
Here's a video from the developers for android.

And ios

Join our Facebook group for friends who play and more tips and help